CLient care specialist

Join one of the top real estate teams in the nation! The Client Care Inside Sales Specialist will serve as an essential part of The Dallas-Fincham Team. You will help to maintain, build, nurture, and manage our large database of clients who have helped us to become one of the premier real estate teams in Western PA!

You will be answering and making daily calls/inquiries about our properties and services, following up with potential clients, fostering relationships, and staying in touch with our current clients to give the best customer service possible.

Willingness to get a Real Estate license a plus - but not required.

This is a part-time position with an hourly wage plus bonus on conversion.

Responsibilities:

• Respond to potential clients by answering calls and inquiries regarding current listings; buyers seeking agents; Expireds/FSBOs; just listed/just sold postcards; general questions from our website; for sale signs; marketing materials

• Call past clients in order to stay updated on their real estate needs and obtain referrals - must love to be on the phone!

• Respond to leads assigned promptly and professionally

• Act as a point of contact for future clients - Help our agents grow their business - Have a general desire to help clients

• Manage our top-notch CRM database system

• Communicate and coordinate client needs to management and agents

• Conduct 20-25 hours of lead follow-up per week

• Practice and implement scripts provided

• Attend team meetings as well as training/coaching sessions

• Conduct role-playing session

• Complete other assignments as directed

Qualifications:

• Able and willing to be on the phone multiple hours per day

• Superb communication skills

• Taking detailed and descriptive notes and inputting them

• Excellent customer service

• Ability to effectively listen to clients

• Computer and technology savvy

• Highly organized and responsive

• Must be coachable and have a positive attitude

• Must be able to meet and exceed goals

• Willing to be flexible and multi-task

• Must be a team player

• Experience in real estate appreciated, but not required!

Job Type:

• Part-time

Pay:

• $11.00 - $14.00 per hour

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Sales Experience - 1 year (Preferred)

• Real Estate - 1 year (Preferred)

Hours per week:

• 20-29

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused

• Team-oriented -- cooperative and collaborative